CUSTOMER SUCCESS
Customer Success for Compliance Training
Your success is part of the solution.
Ethiciti provides dedicated compliance training implementation, program management and ongoing customer support. From initial rollout through course updates and day to day program needs, your team works with a Customer Success professional who understands your organization and your training program.
HOW CUSTOMER SUCCESS WORKS
Support that continues after launch.
Ethiciti Customer Success supports organizations before, during and after compliance training rollout. We help plan implementation, coordinate course delivery, manage ongoing program needs and provide a consistent point of contact when your organization needs assistance.
OUR COMMITMENT
A responsive team that knows your compliance program.
Every Ethiciti customer is supported by a dedicated Customer Success professional. We work with your team on implementation, course delivery, learner needs and ongoing program support so you have someone who understands the history and requirements of your account.
WHAT OUR CUSTOMERS SAY
What working with Ethiciti feels like.
“I have never had a better relationship with a vendor.”
“Grateful for the partnership.”
“Impressive!”
“I can’t thank you enough. So glad I found you!”
“Amazing!”
“Really appreciate your patience and fine tuning.”
“Great work!! Very happy.”
“Want to express my gratitude in the incredible work!”
WHAT DOES ETHICITI CUSTOMER SUCCESS INCLUDE?
Support for the program behind the training.
Our Customer Success team helps with the practical work required to implement compliance training, manage course delivery and support the program as your organization changes.
CURRICULUM MANAGEMENT
Course and Curriculum Management
We support course setup, customization and ongoing curriculum management, including delivery through Ethiciti or your organization’s existing Learning Management System.
IMPLEMENTATION
Compliance Training Implementation
Our team helps organize rollout requirements, delivery needs and implementation details so your compliance training program has a clear path from planning to launch.
ONGOING SUPPORT
Dedicated Customer Support
Work with a Customer Success professional who understands your organization, training objectives and program history instead of starting over each time you need help.
HOW DOES COMPLIANCE TRAINING IMPLEMENTATION WORK?
A clear plan from implementation forward.
We build the rollout around your organization.
Ethiciti develops a customized implementation plan based on your workforce, learner groups, training requirements, delivery method and rollout schedule. Customer Success stays involved through implementation and launch so questions and program changes can be addressed by a team already familiar with your account.
WHAT HAPPENS AFTER LAUNCH?
Customer Success stays involved.
Compliance programs change. New employees join, courses need updating and training priorities evolve. Ethiciti Customer Success remains available to help keep the program moving.
YOUR PARTNER IN SUCCESS
You should not have to chase your compliance training vendor.
We work closely with your team to support implementation, respond to questions and keep your training program moving. You know who to contact, and our team knows your account.
CUSTOMER SUCCESS FAQ
Compliance training implementation and support questions.
Answers to common questions about how Ethiciti supports compliance training programs before and after launch.
What does Ethiciti Customer Success include?
Ethiciti Customer Success includes implementation planning, course and curriculum management, training delivery support, ongoing program assistance and a dedicated point of contact for your organization.
Does Ethiciti help with compliance training implementation?
Yes. Ethiciti develops a customized implementation plan around your workforce, training requirements, learner groups, delivery method and rollout schedule.
Can Ethiciti training work with our existing LMS?
Yes. Ethiciti training can be delivered through Ethiciti or through an organization’s existing Learning Management System, depending on the program and delivery requirements.
What happens after compliance training launches?
Customer Success remains involved after launch to support ongoing course management, program changes, questions, training delivery needs and future compliance training priorities.
Do we have a dedicated Customer Success contact?
Ethiciti customers work with a Customer Success professional who becomes familiar with the organization, training objectives and program requirements.
BUILT DIFFERENTLY
Modern technology. Experienced compliance people.
Ethiciti combines an AI integrated compliance training platform with people who understand the practical realities of implementation, course management and global compliance training programs.